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Return & Exchange Policy – Assala Broderie

At Assala Broderie, customer satisfaction is our top priority. If for any reason you are not fully satisfied with your order, we offer a 30-day return policy from the date of delivery.

1. Return Eligibility

To be eligible for a return:

Your item must be unused, in its original condition, and in the original packaging.
The return request must be made within 30 days of receiving your order.
Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Unfortunately, we do not accept returns for:

Customized or personalized items
Items that are damaged due to misuse or negligence
Products returned after the 30-day window

3. How to Request a Return

To initiate a return, please contact us via: 📧 Email: [email protected]
💬 WhatsApp: +212 700 20 26 10

Please include your order number and the reason for return. Our customer service team will provide you with return instructions and a return address.

4. Refunds

Once your return is received and inspected:

You will receive an email confirmation
If approved, your refund will be processed to your original method of payment within 7–14 business days

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange your item for the same product, please contact us within 7 days of delivery.

6. Return Shipping Costs

Customers are responsible for return shipping fees unless the return is due to a mistake on our part (wrong or defective item).
We recommend using a trackable shipping service to ensure your return is received safely.

7. Contact Us

If you have any questions about our return & exchange policy, don’t hesitate to contact us:

ASSALA BRODERIE

📍 Achbarou Bloc 1, Khénifra, Morocco

📞 +212 525 62 54 85
📧 [email protected]
💬 WhatsApp: +212 700 20 26 10
🌐 www.assalabroderie.com

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